Manager – Parts and Workshop / Manager – After Sales (Trucks Commercial Vehicles)

Manager – Parts and Workshop / Manager – After Sales
(Trucks Commercial Vehicles)

The Employer: is part of a group of companies which specialises in the sales, service and parts supply on the complete range of commercial vehicles.

KEY OUTPUTS

  • To grow the service & parts department in all facets of its operation
  • To ensure the highest degree of customer satisfaction at all times
  • To maintain agreed profit margins and return on investment
  • To actively seek to maintain/achieve an acceptable market share
  • To maintain excellent service & parts service – CSM/CSI
  • To sell the maximum to trade and retail customers – Service & parts
  • To monitor sales daily in order to ensure due emphasis is placed on selling the most profitable lines/maintain stock & general parts stock management
  • Manage targets with specific focus on asset management (stock controlling/stock turn) and managing sales performance as well as the performance process
  • Ability to control resources at a level commensurate with profit requirements and enhanced customer relations
  • Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers
  • Supervision of staff, management of performance, discipline and other staff management related functions
  • Ability to ensure Service Department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures
  • Ability to ensure efficient operation of the Service Department through efficient labour utilization, productivity and sales
  • Ability to ensure excellence in customer service
  • Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales

MINIMUM REQUIREMENTS:

  • Matric
  • Relevant post matric qualification will be an advantage
  • A minimum of 3 years’ experience in the Commercial industry
  • Valid Driver’s License / code 14 would be advnatageous
  • Knowledgeable in what is required of a Technician
  • Relevant post matric qualification in Management will be an advantage
  • Fully computer literate – Microsoft package
  • Experience in Kerridge/CDK

BEHAVIOURAL COMPETENCES:

  • Target / Performance driven
  • Working with peers/customers/OEM
  • Sense of urgency
  • Ability to work under pressure
  • Growth driven
  • Customer focused management
  • Strong motivational and negotiation skills
  • Excellent people management skills
  • Focus on driving performance

KNOWLEDGE & SKILL REQUIREMENTS:

  • Ability to monitor and proactively control costs.
  • Debtor management
  • Ability to control stock levels in accordance with budget.
  • Excellent skills in organizing sales promotions to boost sales during peak user times, e.g. Easter, summer holiday period, Christmas.
  • Ability to proactively examine all major transactions weekly to determine ways to improve customer service.
  • Ability to closely monitor and control overheads and stock values, reporting excesses to the Dealer Principal timeously together with solutions for addressing such matters.
  • Ability to monitor and control parts purchasing activity.
  • Ability to maximize benefits through discounts in accordance with company policy.
  • Ability to effectively manage staff including performance, discipline, recruitment and training.
  • Excellent in administration:
  • To ensure that all transactions are correctly recorded and, when necessary, information passed to relevant departments.
  • To ensure that stock levels are promptly and accurately updated.
  • Regularly monitor customers’ credit limit notifying Dealer Principal/After Sales Manager about limits reached.
  • Relationship management, peers, staff, suppliers and OEM

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